Your Light in a world of Change.

What shouldn‘t change is the return on your valuable lighting investment. 
The roles of buildings are constantly changing, just like the people who live and work in them. The functionality and applications of lighting systems and controls need to adjust to these changes to prevent increased operating cost, loss of lighting quality and decreasing safety. Therefore buildings must constantly be adjusted to work effectively over their life cycle. Through regular maintenance and optimization of your system, you will increase profitability, productivity and safety, cut operating costs and reduce downtime.
time
1 Energy
efficiency
2 Lighting
quality
3 Safety
without service
1 Energy efficiency
A well maintained system is up to 15 percent more efficient over the building's live cycle. Using our expertise, we guarantee to maximize the return on your lighting investment.
  2 Lighting quality
Changing demographics and the ad­apt­ability of work environments make new demands on a lighting solution. We take care that the lighting quality is kept constant at the highest pos­sible level.
  3 Safety
A properly working lighting system is an absolute requirement for safety. Regular checkups and maintenance are curcial to ensure safety through­out your building.


Zumtobel Services MAINTENANCE

Scope and detailed information of Zumtobel Services MAINTENANCE
Zumtobel Service MAINTENANCE Verträge sind zur Zeit in folgenden Ländern verfügbar:

Belgien
» zumtobel.be/maintenance
 
Deutschland
» zumtobel.de/maintenance
 
Großbritannien
» zumtobel.co.uk/maintenance
 
Italien
» zumtobel.it/maintenance
 
Niederlande
» zumtobel.nl/maintenance
 
Österreich
» zumtobel.at/maintenance
 
Schweiz
» zumtobel.ch/maintenance

 



MAINTENANCE platinum  
MAINTENANCE platinum provides audits with respect to energy performance, lighting quality and lighting standards. The platinum service package includes the services of silver and gold agreements with additional on-site incident entitlements and unlimited remote support to provide the best possible services required for your lighting systems.
MAINTENANCE gold
MAINTENANCE gold provides assistance in maintaining your controls and systems. The gold service package ensures optimal performance with respect to energy efficiency, lighting quality and lighting maintenance standards. Service from the silver agreement are included.
MAINTENANCE silver
MAINTENANCE silver provides support during day-to-day operation of your lighting management system.
silver
gold
platinum
MAINTENANCE
Services
Direct access to Zumtobel experts
Knowledge base access
Zumtobel service guide
Reactive services
On-site incident support (visits)
4
2
2
Telephone incident support (hours)
unlimited
5
5
Remote incident support (hours)
unlimited
5
5
Preventive services
Annual maintenance (ad-hoc visits)
4
3
Remote maintenance (hours)
5
4
Energy, lighting quality, standard compliance audit (visits)
2
Zumtobel platinum certificate
Privileges
Call-out charges discount on standard prices
Spare part discount on list prices
Discounts on systems and maintenance training
Show scope of Zumtobel Service LevelsHide scope of Zumtobel Service Levels
silver
gold
platinum
MAINTENANCE
On-site and remote reactive services
Support during Zumtobel service office hours
Troubleshooting and support / diagnostics
Troubleshooting and support / addressing
Troubleshooting automation / programming
Troubleshooting / lighting scenes
Troubleshooting of user access rights
Troubleshooting timeline management
Troubleshooting user interface settings
Re-commissioning after device fault
Troubleshooting remote access software and hardware

On-site and remote preventive services
Hardware functionality check
Automation/programming adjustments
Timeline management adjustments
Lighting scene adjustments
Sensor adjustments
Software updates
Data and setting updates
Setting adjustments
System documentation updates
Access right management updates
Software updates when required, anti-virus software annually
Optimization
Functionality changes programming
Functionality extensions programming
Optimization support
Optimization automation programming
Energy and lighting quality analysis
Energy and lighting quality reporting
Energy monitoring platform access
Standard compliance check
System documentation update
The following chart provides information at a glance on the scope of Zumtobel Services. The scope of MAINTENANCE is based on VDMA standard 241186-5, which describes maintenance tasks for electrical and other technical installations in buildings. The scope of MAINTENANCE is extended with relevant tasks to maintain lighting management and emergency lighting systems. For specific terms and conditions, please refer to the » specification sheet MAINTENANCE (.pdf/0,07 MB).

SERVICE REFERENCES

Client testimonials
  "The service contract Zumtobel provides gives us peace of mind. Any issues or queries I have, are answered and resolved by the lighting engineer during service visits"


Dean Richards,
BEng (Hons ) MSc
Building Manager

"Zumtobel has proved to be a reliable and competent partner for building management and maintenance of our systems. This was the main reason why we decided to conclude a long-term maintenance contract.“

Peter Rumpf, Walter Ertl, Martin Schantl, Alois Lostuzzo
Gebäudemanager Joanneumsviertel

 
Projects
 
Monsoon Accessorize
London, UK
TALK TALK Broadband
London, UK
Gardiner & Theobald
Glasgow, UK


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